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Terms and Conditions
Terms of Business
Date Revised: 11/07/2025
Version: 4.1
Introduction
These Terms apply to any contract between us for the sale and supply of training courses, blended learning, consultancy or other services (together, the "Products") to you ("Contract"). Please read these Terms carefully before ordering any Products. By placing an order, you agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products. You should print a copy of these Terms or save them for future reference.
We amend these Terms from time to time as set out in clause 6. Please check these Terms every time you wish to order Products to ensure you understand the terms which will apply at that time. These Terms were last updated on 11th July 2025.
These Terms, and any Contract between us, are only in the English language.
1. Information About Us
We operate the website www.safetystars.co.uk. We are Safety Stars Limited, a company registered in England and Wales under company number 11690487, with our registered office at 29 Andrew Road, Eynesbury, St. Neots, United Kingdom, PE19 2QE. Our VAT number is 341 2191 38.
You may contact us at client.services@safetystars.co.uk or telephone +44 (0)203 893 2258.
1.2 Contacting us if you are a consumer
1.2.1 To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you just need to let us know that you have decided to cancel. The easiest way to do this is to email us your main contact at Safety Stars or email or call our Client Services team at client.services@safetystars.co.uk or +44 (0)203 893 2258. If you are emailing or calling us please include details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email to us.
1.2.2 If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our client services team at +44 (0)203 893 2258 or by emailing us at client.services@safetystars.co.uk.
1.2.3 If we need to contact you or give you notice in writing, we will do so by email or pre-paid post to the address you provided in your order.
1.3 Contacting us if you are a business
1.3.1 You may contact us by telephoning our customer service team at +44 (0)203 893 2258 or by emailing us at client.services@safetystars.co.uk.
2. Use of Our Sites
Your use of our website is governed by our Acceptable Use Policy.
3. How We Use Your Personal Information
We only use your personal information in accordance with our GDPR Data Protection Policy and Privacy Policy. We are registered as a data controller with the Information Commissioner’s Office (ICO). Our privacy practices comply with UK GDPR and the Data Protection Act 2018.
4. If You Are a Business Customer
This clause 4 only applies if you are a business.
4.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
4.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us, superseding all previous agreements, promises, assurances, warranties, representations, and understandings between us.
4.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance, or warranty that is not set out in these Terms or any document expressly referred to in them.
4.4 Neither party shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
5. How the Contract is Formed Between You and Us
5.1 You may order from us by telephone, by email or online. When purchasing online, our website checkout will guide you through the steps you need to take to place an order with us.
5.2 Where another existing commercial agreement is in place between you and us, the terms of the agreement/s shall apply to your order in addition to these Terms.
5.3 After you place an order, you will receive an invoice from us, subject to the terms in Clause 12. Contracts are formed when we confirm your booking in writing (e.g., by email confirmation).
5.4 If we are unable to supply you with a Product, for example because of unexpected limits on our resources which we could not reasonably plan for, because that Product is no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 12.4, we will inform you of this by email or telephone and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
6. Our Right to Make Changes
6.1 We amend these Terms from time to time. Please check the version control information to see when these Terms were last updated.
6.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract.
6.3 We may revise these Terms to reflect changes in relevant laws and regulatory requirements.
6.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice and let you know how to cancel the Contract if you are not happy with the changes.
6.5 We may change the Product to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements.
6.6 We may update or require you to update digital content, provided that the digital content shall always match the description we provided before you bought it.
7. Your Rights to Make Changes
If you wish to make a change to the Product you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
8. Your Consumer Right of Return and Refund
This clause 8 only applies if you are a consumer. Please note that most of our training services are provided to businesses, and consumer cancellation rights apply only where purchases are made by individuals acting outside the course of business
8.1 If you are a consumer, you have a legal right to cancel a Contract during the period set out below in this clause. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
8.2 However, this cancellation right does not apply in the case of:
8.2.1 digital or blended learning products after you have started to access, download, or stream them;
8.2.2 services once these have been completed.
8.3 If you cancel a Contract for a reason set out in this clause 8.3, the Contract will end immediately, and we will refund you in full for any Products which have not been provided. You may also be entitled to compensation. The reasons are:
8.3.1 We have told you about an upcoming change to the Product or these terms which you do not agree to.
8.3.2 We have told you about an error in the price or description of the Product you have ordered.
8.3.3 There is a risk that supply of the Products may be significantly delayed because of events outside our control.
8.3.4 We have suspended supply of Products for technical reasons or notified you of a suspension for more than 90 days.
8.3.5 You have a legal right to end the Contract because of something we have done wrong.
8.4 Subject to Clause 8.2, for most Products bought online, you have a legal right to change your mind within 14 days and receive a refund.
8.5 If you have bought blended learning modules or standalone digital eLearning courses for accessing online, download or streaming, such as an eLearning course, you have 14 days after the date of the invoice or, if earlier, until you start accessing, downloading or streaming to cancel the Contract. If we delivered digital content to you immediately, and you agree to this when ordering, you will not have a right to change your mind.
8.6 If you have bought services, you have 14 days after the date you made the booking (not the actual training date) to cancel the Contract. However, once we have completed the services (delivered training/consultancy etc.) you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
8.7 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email us at client.services@safetystars.co.uk or contact our Customer Services team by telephone on +44 (0)203 893 2258. If you are emailing us please include details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email.
8.8 If you cancel your Contract we will:
8.8.1 refund you the price you paid for the Products. However, please note that where the Product is a service, we are permitted by law to reduce your refund by an amount for the supply of the service for the period for which it was supplied, ending with the time when you cancelled the Contract. The amount will be in proportion to what has been supplied in comparison with the full coverage of the Contract; and
8.8.2 make any refunds due to you as soon as possible and in any event within the 14 days of you cancelling the Contract.
8.9 If you purchased by card, we will refund you on the credit card or debit card used by you to pay.
8.10 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty (or if faulty digital content has damaged your device) or not as described, or where the Products are services, if such services are not carried out with reasonable care and skill. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
9. Cancellation Fees and Periods (Non-Consumers)
9.1 You will need to cancel the course in writing at least 20 days prior to the date of commencement of the course to receive a full refund (if already paid) or to not be charged a cancellation fee. Cancellation fees are as follows:
Physical ('Classroom-Based') and Virtual Classroom (Remote) Delivery – based at client sites.
Course
Notice period prior to commencement of course
More than 20 days' notice
Fewer than 20 days' notice
All courses
£200+VAT
No refund, full course fee charged.
If you cancel a course with fewer than 20 days’ notice, then upon cancellation an invoice for the full course fee will be sent to you for payment within 30 days of date of invoice.
10. Delivery
10.1 If the Products are one-off services, we will begin the services on the date set out in the order. Training services are delivered on the date(s) agreed upon confirmation of booking.
10.2 If the Products are ongoing services , we will supply the services to you until either the services are completed or you or we end the Contract in accordance with these Terms.
10.3 We may need certain information from you so that we can supply the Products to you. If so, this will have been stated in the description of the Products on our website, booking form or course registration. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the Contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
10.4 If you do not pay us for the Products when you are supposed to and you still do not make payment within 30 days of us reminding you that payment is due, we may suspend supply of the Products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Products. We will not suspend the Products where you dispute the unpaid invoice. We will not charge you for the Products during the period for which they are suspended. As well as suspending the Products we can also charge you interest on your overdue payments.
11. Price of Products
11.1 The prices of the Products will be the price indicated on the order pages when you placed your order. Or as agreed between Safety Stars and the Client. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.
11.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
11.3 The price of a Product excludes VAT (where applicable), which will be added at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
12. How and When to Pay
12.1 You can pay for Products using debit or credit card, BACS, or bank transfer.
12.2 For classroom (on-site or virtual classroom) courses, you must pay each invoice within 30 calendar days after the date of the invoice and before the start date of the course, unless terms have been specifically varied otherwise.
12.3 If you do not make payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of HSBC Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
12.4 If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
13. Our Liability if You Are a Business
This clause 13 only applies if you are a business customer.
13.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.
13.2 Nothing in these Terms limits or excludes our liability for:
13.2.1 Death or personal injury caused by our negligence or the negligence of our employees, agents, or sub-contractors.
13.2.2 Breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
13.2.3 Defective products under the Consumer Protection Act 1987.
13.3 Subject to clause 13.2, we will under no circumstances be liable to you for:
13.3.1 Any loss of profits, sales, business, or revenue.
13.3.2 Loss or corruption of data, information, or software.
13.3.3 Loss of business opportunity.
13.3.4 Loss of anticipated savings.
13.3.5 Loss of goodwill.
13.3.6 Any indirect or consequential loss.
13.4 Our total liability to you in respect of all losses arising under or in connection with the Contract shall in no circumstances exceed the lower of £100,000 or 125% of the price of the Products.
13.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
14. Our Liability if You Are a Consumer
This clause 14 only applies if you are a consumer.
14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
14.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business, or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15. Events Outside Our Control
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.
15.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
15.3.1 we will contact you as soon as reasonably possible to notify you; and
15.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
15.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact us. If you opt to cancel, we will refund the price you have paid, although in the case of services, the refund will be limited to the amount paid for services not yet provided.
16. Communications Between Us
16.1 When we refer, in these Terms, to "in writing", this will include email.
16.2 If you are a consumer, you may contact us as described in clause 1.2.
16.3 If you are a business:
16.3.1 Any notice given by you to us, or by us to you, under or in connection with the Contract shall be in writing and delivered personally, sent by pre-paid first class post, other next working day delivery service, or email.
16.3.2 A notice shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00am on the second Business Day after posting; or if sent by email, one Business Day after transmission.
16.3.3 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
16.4 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
17. Other Important Terms
17.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
17.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
17.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
17.4 Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
17.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
17.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non- exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
17.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
17.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
17.9 These Terms constitute the entire agreement between you and Safety Stars and supersede any prior agreements, communications, or understandings, whether written or oral, relating to the Products.
17.10 Data Protection and Breaches
We handle personal data in line with UK GDPR. If a data breach occurs that may impact your data, we will act promptly in line with our Data Breach Procedure and notify affected individuals and the ICO where required.