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Every workplace has the potential for confrontation — whether from the public, clients, or internal teams.
Our Managing Violence and Aggression course prepares staff to spot the warning signs, de-escalate threats, and protect themselves and others from harm.
Led by trainers with direct experience of working in challenging environments, this 3-hour course is practical, focused, and designed to give your team immediate, real-world skills.
✔ On-site delivery nationwide
✔ Designed around your sector’s needs
✔ Short, impactful, confidence-building training
Who Is it For?What will you Learn?
This course is ideal for:
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Frontline and customer-facing employees
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Lone workers and night teams
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Security, housing, or healthcare professionals
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Facilities, retail, or education staff
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Anyone exposed to risk of conflict or aggression at work
Syllabus
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Introduction to conflict and aggression
Definitions and understanding the difference between anger, violence, and frustration. -
Causes of conflict
Common triggers and the psychology behind aggressive behaviours. -
Managing and resolving situations
Techniques to assess and respond to risk effectively. -
De-escalation techniques
Verbal and non-verbal strategies to calm tensions. -
Handling difficult conversations
Communicating assertively while staying in control. -
Self-care and support systems
How to process incidents, manage stress, and access help. -
Practical scenarios
Realistic exercises to build confidence in applying the skills learned.
Key Information
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Half-day course
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Scenarios tailored to your workplace
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Available as on-site training for groups of staff anywhere in the UK
Delivery Options and Pricing
Why Study with Safety Stars?
Frequently asked questions
