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Every workplace has the potential for confrontation — whether from the public, clients, or internal teams.
Our Managing Violence and Aggression course prepares staff to spot the warning signs, de-escalate threats, and protect themselves and others from harm.
Led by trainers with direct experience of working in challenging environments, this 3-hour course is practical, focused, and designed to give your team immediate, real-world skills.
✔ On-site delivery nationwide
✔ Designed around your sector’s needs
✔ Short, impactful, confidence-building training
Who Is it For?What will you Learn?
This course is ideal for:
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Frontline and customer-facing employees
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Lone workers and night teams
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Security, housing, or healthcare professionals
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Facilities, retail, or education staff
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Anyone exposed to risk of conflict or aggression at work
Syllabus
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Introduction to conflict and aggression
Definitions and understanding the difference between anger, violence, and frustration. -
Causes of conflict
Common triggers and the psychology behind aggressive behaviours. -
Managing and resolving situations
Techniques to assess and respond to risk effectively. -
De-escalation techniques
Verbal and non-verbal strategies to calm tensions. -
Handling difficult conversations
Communicating assertively while staying in control. -
Self-care and support systems
How to process incidents, manage stress, and access help. -
Practical scenarios
Realistic exercises to build confidence in applying the skills learned.
Key Information
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Half-day course
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Scenarios tailored to your workplace
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Available as on-site training for groups of staff anywhere in the UK
Delivery Options and Pricing
On-Site Training
We come to you! Ideal for teams of 4–12 staff.
Nationwide delivery. Utilise our skilled trainers wherever you are in the UK.
Pick the dates that fit your work schedule.
Tailor scenarios to your workplace.
£900 + Vat for up to 12 delegates.
£1,300 + Vat for up to 12 delegates - for two courses on the same day.
Why Study with Safety Stars?
Led by real-world professionals
Our trainers have worked in roles where conflict was a daily challenge — they bring practical insight, not just theory.
Training tailored to your reality
We customise the session to your team’s typical environment and interactions for maximum relevance.
Builds team resilience and morale
Training helps your team feel safer, more supported, and more confident in their role.
Reduces the risk of escalation
Staff with the right tools can resolve conflict early, before it becomes a serious incident.
Improves workplace wellbeing
Less stress, fewer incidents, and stronger communication reduce long-term employee strain.
Supports your legal obligations
Aligns with Health & Safety at Work Act duties around staff welfare and risk prevention.
Flexible delivery to suit operations
We offer sessions across the UK, delivered on-site around your shift patterns or quieter hours.
Trusted by diverse sectors
From housing and retail to education and healthcare — we deliver impact across industries.
Frequently asked questions
